Poor provider response time or unresolved issues? You’ve outsourced your computer support but every time you call your provider, it takes days for them to return your call. You’re required to prepay for support by signing a “block time” contract to get better service. You have to call them back again and again to resolve the same issue(s). You see a different technician every time and have to explain your situation again and again. You try different providers and each one insists you need to buy more hardware or software to solve the problem. You’re frustrated by the impression that all computer support providers are alike, but can’t justify hiring your own internal technical staff.
You feel a false sense of security. Your IT systems seem to be running fine; you base the health and security of your systems on the fact no major problems have occurred. You've heard horror stories about company data being stolen. You may be in a field where HIPPA security is required. Your software vendor has certified the software is compliant but is that enough?