Client Profile: TestSource
Client Profile |
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 Serving clients throughout the US from their headquarters in Grand Rapids, Michigan, TestSource specializes in assessment and retention solutions for the healthcare industry. Their acute and long-term care facility clients partner with them to:
- Increase the retention rate of new-hires
- Integrate “fit” into their selection process
- Identify applicants who will provide high-levels of service
- Improve the interview process overall
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Sweaty Palms
“My heart was literally pounding in my chest as I picked up the phone to dial customer service,” said our client’s CEO. “As the support representative began to explain that my only option was to restore our backups, I recalled disregarding the chance to run them. I felt my palms began to sweat with the realization that I was in deep trouble. Backup data didn’t exist.
Operational Heart and Soul
In attempting to run the software application that is the heart and soul of our business, errors began popping up. This happened before but I would simply navigate through the warnings and everything would work just fine. Since this looked like more of the same, I disregarded the backup prompts and kept right on going once again. But this time it didn’t work; the application would not open. The lifeblood of our company was broken and the critical information we needed to operate was inaccessible.
Rehabilitation
“I called Micro Visions and asked if there was anything that could be done. Within twenty minutes I was back to work, looking at data I thought certain was gone forever. Micro Visions had restored all of our data using its in-house developed SecureLink Backup℠ tools. It was a lifesaver!”
“We really needed something extremely reliable when it came to backups”, said the CEO. “We had been using a conventional backup-tape drive solution that required manual tape replacement, tape rotation and off-site storage. This was a high-maintenance exercise and the attention it demanded wasn’t always available, so occasionally I would check tape backups only to find they were blank.
Peace of Mind
“SecureLink Backup℠ has been a very positive experience for us. Before working with Micro Visions, I tried to deal with technical issues on my own. Without question, Micro Visions has given us the peace of mind that was lacking in our prior situation. Computers are now one less thing to worry about in connection with running the business; I can quickly and easily defer any IT concerns with confidence, and focus on the job at hand.”
To see if you qualify for 30 days of free backup monitoring, call us at 616.776.0400.
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