Client Profile: Airway Oxygen, Inc.
Client Profile |
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 Airway Oxygen is a supplier of a complete line of homecare needs. They serve all of lower Michigan with items from oxygen therapy supplies to hospital
beds. Airway employs over 300 individuals and over 150 relied upon the affected computer system.
Airway Oxygen’s mission and vision is the belief that “we can have a positive impact on our customers’ lives through high quality products and uncompromising service. We take great pride in the reputation of our company and in the quality and integrity of our people. Our commitment to this vision will set the standards against which our competitors will be judged.” |
The Challenge
When Airway Oxygen contacted Micro Visions, the company had been wrestling for over two years with a key software application that failed to perform since implementation.
“It was a constant nightmare” from day one, said the Operations Director for
Airway Oxygen. “It would work one day, then stop the next.” The software
manufacturer insisted their application was not the problem, and
Airway consulted with three different IT service providers in connection with resolving the issues
before meeting with Micro Visions. By that time, thousands of dollars had been invested in time
and on products, including a new $4,200 network switch, which had no
effect on the problem. There was finger pointing between vendors, frustration
among users and significant loss of productivity all around. When the application’s end-users were impacted, so were the departments
that relied on them. The negative impact on the company eventually trickled down to Airway's clients and threatened the company's bottom line when delays began to hamper their ability to deliver needed product.
Our Solution
Micro Visions’ objective experts, armed with their Securelink Essentials tools,
collected and analyzed server and network data for three days. By the end of
the week, the problem areas had been identified and corrected. Prior IT service
providers had been working on the wrong part of the system, attempting to
fix something that was not broken, rather than addressing the issue that
ultimately proved to be the cause.
”People I didn’t even know were coming up and hugging me,” said the Micro
Visions’ Senior Systems Engineer overseeing the case. “Having an objective
team involved eliminated a lot of finger pointing and provided us with the answers we needed” said the Operations Director, “I’m appreciative of that.” The in-house IT staff
was ecstatic that they could finally focus on their jobs without the distraction
of a system that failed to work on a daily basis. “The Micro Visions engineer’s
technical skills were impeccable and his communication skills were top rate,”
said a Systems Administrator for Airway.
Client Results
- An issue that plagued Airway Oxygen for over two years was resolved in
one week.
- Employee productivity improved an estimated 60 percent (from 35% to 95%).
- A multitude of daily application complaints were reduced to virtually zero.
- Staff were freed to focus on projects and end users.
To learn more about Securelink Essentials, visit Micro Visions on the Web or call 616.776.0400.
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