
You're a good steward of your company's resources and you’re responsible for selecting of an outside vendor or consultant to perform an operating system, application or another key system upgrade. You only have a small window of time then the system can be down. You’re time-short and management is depending on you to minimize interruption to everyone’s job. You need someone who is knowledgeable and thorough that can work quickly and cost-effectively. You’ve been experiencing intermittent problems; you're tired of finger-pointing and lack of resolution. Your hardware vendor blames the software; the software vendor blames the network and you just want the problem resolved. You feel you're being "sold" a solution by a vendor who may not understand your business.
You would like to increase your knowledge in information technology as the company grows and would like to transition to a full-time system administrator. You may have taken classes, but they weren’t specific to your environment.